Kilo-Go Privacy Policy

Kilo-Go is committed to protecting the privacy and security of its users' personal data. This policy describes what data we collect, why we collect it, how we use it, and what rights you have over it.

We collect the following categories of data:

• Identity: first name, last name, email address, phone number, postal address, city, country
• Identity verification: photo ID (passport, driver's license, national ID) and verification selfie — shared with administrators only
• Profile: profile photo, biography, transport preferences, favorite routes
• Trips and shipments: departure/arrival cities, dates, available kilos, package descriptions and photos, pickup and delivery addresses, recipient names and phones
• Payments: transaction history, Stripe payment statuses (full bank card data never passes through our servers)
• Communications: messages exchanged between users in the app, attachments, reactions, and quoted messages
• Reviews and ratings: ratings and comments left after each delivery
• Support: support request subjects, categories, messages and attachments
• Notifications: notification preferences (email, push), push notification tokens
• Technical data: interface language, login and activity timestamps

Your data is processed for the following purposes:

• Creating and managing your user account
• Mandatory identity verification before active use of the platform (3-step process: personal information, ID + selfie, terms acceptance)
• Connecting travelers and senders
• Secure card payment processing via Stripe (funds held until delivery, transfers, refunds)
• Managing travelers' virtual wallet (earnings, withdrawals, history)
• Sending notifications by email (Resend) and SMS (Twilio) for important events (acceptance, payment, delivery, etc.)
• Managing disputes and cancellation requests by administrators
• Calculating and displaying ratings (average scores, number of trips)
• Fraud prevention and platform security
• Continuous improvement of the user experience

Your data is never sold to third parties. We share it only in the following cases:

• Between relevant users: name, photo, rating, phone, and email are shared between the parties of the same transaction once the agreement is confirmed
• Stripe: for card payment processing, holding funds until delivery, transfers, and refunds. Stripe is PCI-DSS certified.
• Twilio: for sending SMS notifications (shipment statuses, important updates)
• Kilo-Go administrators: access to identity documents and selfies only for account verification and dispute resolution
• Legal obligations: upon judicial or administrative request

• Communications encryption (HTTPS/TLS)
• Secure authentication managed by the Base44 platform
• Full bank card data never passes through our servers — delegated to Stripe
• Access to identity documents strictly limited to administrators
• Role-based access controls (user, administrator)
• Regular backups and continuous monitoring

• Account data: retained as long as the account is active
• Identity documents and selfies: retained for the time needed for verification, then archived for the legally required period
• Transaction and dispute history: retained 5 years in accordance with accounting and legal obligations
• Messages: deleted immediately upon account deletion
• Trips automatically archived 7 days after the departure date

In accordance with GDPR and applicable laws, you have the following rights:

• Access: obtain a copy of your personal data
• Rectification: correct your data via your profile or by contacting us
• Erasure: request deletion of your account and data (subject to legal retention obligations)
• Portability: receive your data in a structured format
• Objection: object to certain processing activities
• Notifications: manage your notification preferences (email, push, SMS) from the Preferences page

To exercise these rights, contact us at: info@kilo-go.com

Kilo-Go uses only cookies and local storage essential to platform operation: session authentication, language preference (stored locally in the browser). We do not use advertising cookies or third-party trackers.

We reserve the right to modify this policy at any time. Any substantial change will be notified by email or via a platform notification. The update date is shown at the top of this page.

For any questions regarding this policy or your personal data, contact us at: info@kilo-go.com