Kilo-Go Terms of Service

These Terms of Service govern the use of Kilo-Go, a platform connecting travelers with available luggage space and senders wishing to ship packages from one city to another.

Kilo-Go acts exclusively as an intermediary facilitating the connection. The platform does not itself carry out the transport of packages.

Full access to the platform is conditional on creating an account and successfully completing the 3-step identity verification process:

1. Entry of personal information (name, phone, address)
2. Upload of a photo ID and a verification selfie
3. Acceptance of the Terms of Service and Privacy Policy

Verification is performed manually by an administrator. While the status is 'pending', the user can browse the platform in read mode but cannot create a trip or send a package. In case of rejection, the user is informed of the reason and may submit a new request.

By posting a trip, the traveler agrees to:

• Provide accurate information (cities, dates, times, available kilos, pickup and delivery location)
• Accept or reject shipment requests within a reasonable time
• Pick up packages at the agreed addresses and time slots, and hand them over to the recipient
• Comply with applicable customs and security regulations
• Only transport packages whose legal content he has verified
• Mark the shipment as picked up then as delivered in the app, and upload photo proof if required
• Activate their Stripe Connect account to receive card payments

By submitting a shipment request, the sender agrees to:

• Provide an honest and accurate description of the package (nature, estimated weight, photos)
• Only send legal, non-hazardous items compliant with customs rules
• Properly package the item before pickup
• Complete the payment (commission) within the allotted time after the traveler's acceptance
• Confirm delivery in the app upon receipt of the package — for card payments this releases the funds held to the traveler
• In case of cash payment, pay the agreed amount directly to the traveler

It is strictly forbidden to transport via Kilo-Go:

• Illegal substances, drugs or narcotics
• Weapons, ammunition, explosives or hazardous materials
• Counterfeit products or those infringing intellectual property rights
• Stolen or forged official documents
• Cash (banknotes) or securities
• Live animals
• Perishable goods without appropriate packaging
• Any item subject to specific customs restrictions without appropriate declaration

Commission: Kilo-Go charges a 10% commission on each transaction. This commission is borne by the sender.

Two payment modes are available:

• Card payment (via Stripe): The sender pays the transport amount plus Kilo-Go's 10% commission via Stripe. Funds are held until delivery confirmation. For cash payments, only the Kilo-Go commission is charged by card and the transport amount is handed to the traveler in cash on delivery. Once delivery is confirmed by the sender, the transport amount is transferred to the traveler via Stripe Connect. If not confirmed within 7 days, funds are automatically released.
• Cash payment: The sender pays only the commission (10%) via Stripe in the app, and pays the traveler directly in cash upon delivery. This mode implies increased sender responsibility.

• Before traveler acceptance: free cancellation by the sender, no fees.
• After acceptance and before payment: either party may cancel.
• After payment: automatic cancellation is no longer available. An exceptional cancellation request must be submitted for review by an administrator.
• Any dispute between parties may be subject to a formal dispute via the application's Dispute Center. An administrator reviews submitted evidence and makes a decision (full refund, partial, or fund release).
• Sanctions (strikes) may be applied to users in case of repeated abusive behavior.

After each completed delivery, both parties (sender and traveler) are invited to leave a review. Reviews contribute to the average rating displayed on profiles. Reviews must be honest and comply with conduct rules; any abuse may be reported to the administration.

Kilo-Go cannot be held liable for:

• Damage, loss or theft of packages during transport
• Delays due to events beyond our control (flight cancellations, customs delays, etc.)
• Fraud or false statements made by users
• Customs issues resulting from undeclared or illegal content
• The use of cash payment mode and disputes arising therefrom

The processing of your personal data is detailed in our Privacy Policy, available on the platform. By accepting these Terms, you acknowledge having read it.

Kilo-Go reserves the right to modify these Terms at any time. Users will be informed of any substantial modification by email or platform notification. The last update date is shown at the top of this page.

For any questions regarding these Terms: info@kilo-go.com